Guest Services Officer (Telephone Operator)

Andaz; Singapore; Vor Ort; SGD 27.000 - 40.000; Vollzeit

Benefits dieser Stelle

5 days work week

Medical/Dental/Optical benefits

Staff discount

Duty meals provided

Uniform provided

Applicable midnight allowance & OT

Free Hyatt Hotel stays

Zusammenfassung

Andaz Singapore is hiring a Guest Services Officer - Telephone Operator (call centre) to deliver excellent guest service. You will be part of the Guest Services Centre within Rooms Division, supporting smooth operations and ensuring guest satisfaction.

We welcome service-oriented individuals with strong communication and interpersonal skills. No prior experience required, but 1–2 years in hotel or call centre is an asset.

Qualifikationen

• Minimum G.C.E. O levels.
• No prior experience required.
• 1–2 years of experience in hotel or call centre will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• MS Office, email, Opera and PABX Systems proficiency will be an asset.
• Able to work shifts, weekends and public holidays.

Aufgaben

• Provide excellent and consistent level of service to guests.
• Assist Guest Services Centre team in achieving smooth and efficient operations within the Rooms Division.

Kenntnisse

Customer service

Telephone skills

MS Office

Shift work

Ausbildung

G.C.E. O levels

Tools

Opera

PABX Systems

Jobbeschreibung

Summary

Come join us to express your Andaz as

Organization- Andaz Singapore

Summary

Come join us to express your Andaz as Guest Services Officer - Telephone Operator (conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Qualifications

Your Profile

• Possesses minimum G.C.E. "O" levels.
• No prior experience is needed.
• 1-2 years of experience in hotel or call centre operations will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
• A can-do attitude.
• Able to work shifts, weekends and public holidays.

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **