Guest Experience Agent – Calls & Guest Requests
Grand Hyatt Singapore
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Job summary
Grand Hyatt Singapore is looking for a Guest Service Officer at the Guest Service Centre. You will provide an excellent and consistent level of service to guests, handling inquiries and directing requests to the appropriate departments by efficiently coordinating with hotel teams.
The role focuses on hosting calls, delivering warm hospitality, and supporting guests to ensure a smooth stay in a busy luxury hotel environment.
Responsibilities
- Provide excellent and consistent service to guests.
- Attend to internal and external calls and route requests to relevant departments.
Job description
Grand Hyatt Singapore is looking for a Guest Service Officer at the Guest Service Centre. You will provide an excellent and consistent level of service to guests, handling inquiries and directing requests to the appropriate departments by efficiently coordinating with hotel teams.
The role focuses on hosting calls, delivering warm hospitality, and supporting guests to ensure a smooth stay in a busy luxury hotel environment.
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