Guest Hotline & Front Desk Specialist

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 22,320 - 39,060; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a Call Centre Agent to provide quality customer service to guests contacting the hotel hotline. Responsibilities include answering calls, managing guest requests efficiently, and assisting with general inquiries such as invoicing and operating hours.

The ideal candidate will have relevant experience, excellent interpersonal skills, and be able to work in rotating shifts, including weekends and public holidays. Join our team in a green and sustainable hotel that values both people and the planet.

Qualifications

• Relevant work experience as telephone operator or call centre agent preferred.
• Able to perform rotating duties including overnight shifts, weekends, and public holidays.
• Strong customer service skills to manage guest requests effectively.

Responsibilities

• Answer calls and handle situations quickly with quality customer service.
• Ensure guests receive cordial attention when they contact the hotline.
• Assist with basic requests such as invoicing and inquiries.

Skills

Excellent interpersonal and human relations abilities

Good communication skills

Basic computer skills

Tools

Microsoft Office

Job description

PARKROYAL COLLECTION Pickering, Singapore is seeking a Call Centre Agent to provide quality customer service to guests contacting the hotel hotline. Responsibilities include answering calls, managing guest requests efficiently, and assisting with general inquiries such as invoicing and operating hours.

The ideal candidate will have relevant experience, excellent interpersonal skills, and be able to work in rotating shifts, including weekends and public holidays. Join our team in a green and sustainable hotel that values both people and the planet.