Guest Service Officer - Guest Service Centre

Grand Hyatt Singapore; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Grand Hyatt Singapore is looking for a Guest Service Officer at the Guest Service Centre. You will provide an excellent and consistent level of service to guests, handling inquiries and directing requests to the appropriate departments by efficiently coordinating with hotel teams.

The role focuses on hosting calls, delivering warm hospitality, and supporting guests to ensure a smooth stay in a busy luxury hotel environment.

Responsibilities

• Provide excellent and consistent service to guests.
• Attend to internal and external calls and route requests to relevant departments.

Job description

Guest Service Officer - Guest Service Centre

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

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Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, empathy, inclusion, wellbeing, and experimentation.

We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, empathy, inclusion, wellbeing, and experimentation.

What can I earn as a Guest Services Officer