Guest Services Officer (Telephone Operator)

Hyatt Hotels Corporation; Singapore; On-site; SGD 19,000 - 28,000; Full time

Benefits offered by this job

Free Hyatt Hotel stays

Duty meals provided

Uniform provided

Overtime & midnight allowance

Medical/Dental/Optical benefits

Job summary

Hyatt Hotels Corporation seeks a Guest Services Officer (Telephone Operator) at Andaz Singapore. The role supports the Guest Services Centre, delivering excellent guest experiences and ensuring smooth operations within the Rooms Division.

Requirements are entry level with optional experience; strong communication and computer skills are valued. Shift work, weekends, and holidays are part of the job, with benefits including meals, uniforms, and hotel staff perks.

Qualifications

• Minimum G.C.E. 'O' levels.
• No prior experience required.
• 1–2 years in hotel or call centre is a plus.
• Good communication, telephone, interpersonal and customer relations skills.
• Computer skills in MS Office, email, Opera and PABX Systems are assets.

Responsibilities

• Provide excellent and consistent service to guests.
• Assist Guest Services Centre team for smooth operation of the department.

Skills

Greet guests

Customer service

Telephone etiquette

MS Office

Opera PMS

PABX systems

Communication skills

Team player

Education

O-levels

Tools

MS Office

Opera

PABX Systems

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Guest Services Officer (Telephone Operator)

Andaz Andaz Singapore SG - Singapore - Singapore

Guest Services

Hourly/Entry Level Employee

Full-time

Local

Summary

Come join us to express your Andaz as Guest Services Officer - Telephone Operator(conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Qualifications

Your Profile

• Possesses minimum G.C.E. "O" levels.
• No prior experience is needed.
• 1-2 years of experience in hotel or call centre operations will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.

Able to work shifts, weekends and public holidays.

• 5 days work week
• Medical/Dental/Optical benefits
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

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