Guest Service Officer (Islandwide)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality management company in Singapore is seeking an individual to assist the Residence Manager in providing exceptional customer service. The ideal candidate will have a positive attitude, good communication skills, and experience in hospitality. Responsibilities include managing guest relations, responding to inquiries tactfully, and maintaining effective communication within the team. A willingness to work rotating shifts is essential for this role.

Qualifications

• Willing to perform rotating shifts.
• Outgoing personality with good communication skills.
• Experience in hospitality advantageous.

Responsibilities

• Work closely with the Residence Manager.
• Respond efficiently to guests’ complaints and inquiries.
• Project a courteous and hospitable attitude at all times.
• Provide accurate information about facilities and attractions.

Skills

Customer service

Communication skills

Positive attitude

Education

O-Level or equivalent

Job description

Job Description

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous