Guest Relations Officer

NUVE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel management company in Singapore is seeking a motivated individual to provide excellent customer service and support hotel operations. The role involves performing check-ins and check-outs, managing guest enquiries, and collaborating with housekeeping and maintenance teams. Ideal candidates will have a background in hospitality or hotel management, though entry-level applicants are welcome. Strong communication skills and a willingness to learn are essential.

Qualifications

• 1 - 3 years of work experience required.
• Entry Level specialized in Hotel Management/Tourism Services or equivalent preferred.
• Willing to learn with no hospitality experience.

Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in a timely and accurate manner.
• Handles guests enquiries and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• Work closely with Housekeeping and Maintenance Department.
• Carry out duties and responsibilities assigned.

Education

Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent

Job description

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience