Guest Relations Executive (Bar)

THE FULLERTON BAY HOTEL; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A luxury hospitality establishment in Singapore is seeking a Guest Relations Executive to enhance guest experiences in a vibrant setting. This role involves managing reservations, welcoming guests, and ensuring high-quality service standards. Candidates should have at least six months of relevant experience, excellent people skills, and a customer-oriented approach. Join a dynamic team dedicated to providing memorable guest experiences at one of the city's premier rooftop bars.

Qualifications

• Six months related experience in a hospitality or customer service role.
• Patience and a proactive attitude in guest interactions.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests and provide a personalized experience.
• Manage reservations and ensure optimal table allocation.
• Support guest satisfaction initiatives and handle complaints.

Skills

Customer-oriented approach

Excellent people skills

Job description

About Lantern

Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration. We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast‑paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern’s identity as a must‑visit, standalone bar in the heart of the city.

As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfill room service requests.

The Guest Relations Executive is the first point of contact for Lantern’s guests, responsible for delivering warm, story‑driven, and intuitive luxury service. This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet’s positioning as a leading luxury rooftop bar.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
• Provide the perfect first impression with a smile and welcome
• Greet, welcome, and engage guests, delivering a personalized, story‑driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”
• Manage reservations, VIP bookings, and walk‑ins, ensuring optimal table allocations and flow.
• To ensure that guest on every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Support guest satisfaction initiatives, including NPS tracking, feedback follow‑up, and service recovery.
• To prepare a monthly report of guest comments, guest list and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards
• Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.
• Confidently take an order asking all relevant questions linked to sequence of service
• Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
• Assist with private bookings and events, liaising with clients to ensure seamless execution.
• Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.
• Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest‑facing interactions.
• Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign‑ups, and promoting upcoming events.
• Support Lantern’s programming, including themed nights, mixology masterclasses, live music events, and storytelling series.
• Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.
• Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements

• Six months related experience
• Customer‑oriented approach and patience
• Excellent people skills