Guest Relations Executive

KECK SENG HOTEL PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A hospitality company in Singapore is seeking a Front Office Assistant to assist with managing the Front Office department. Responsibilities include addressing guest queries, assigning rooms, and ensuring adherence to safety procedures. Candidates should have at least a Professional Certificate in Hospitality and 1 year of relevant experience, along with familiarity with Opera and HotSOS systems. Strong customer service and communication skills are essential for this role.

Qualifications

• At least 1 year of working experience in the related field.
• A team player with an eye for detail.

Responsibilities

• Assist the Senior/Duty Managers in the Front Office department.
• Attend to all guests' queries and needs promptly.
• Assign rooms for all arriving guests.
• Adhere to health and safety legislation.
• Perform other duties as assigned by Management.

Skills

Opera System

HotSOS System

Customer service

Communication skills

Education

Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management

Tools

Microsoft Office

Job description

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
• Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.
• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Perform other duties as assigned by the Management.

Job Requirements

• Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field
• Required Skills: Opera System, HotSOS System, Microsoft Office
• A team player with an eye for detail
• Good customer service & communication skills