Guest Relations Executive

THE LOCO GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Mexican restaurant group in Singapore is seeking a Guest Relations Executive. The role involves welcoming guests, managing reservations, and providing outstanding customer service. Ideal candidates possess strong communication skills and a passion for enhancing guest experiences. Competitive salary and incentives are offered, as well as opportunities for personal development within the company. This is a dynamic role where you can grow in the vibrant restaurant industry.

Benefits

Competitive monthly salary

Performance incentives up to $250

Comprehensive medical and dental insurance

Paid annual leave and Birthday leave

Staff meal and transport

Opportunities for growth

Qualifications

• Energetic and outgoing individual with a passion for restaurants.
• Ability to handle guest enquiries and feedback with a positive attitude.
• Experience in managing reservations and customer interactions.

Responsibilities

• Welcome and guide guests to ensure a smooth dining experience.
• Manage reservations and coordinate with the team to optimize dining flow.
• Handle guest enquiries and provide service recovery.
• Support daily operations like call handling and feedback logging.
• Act as a brand ambassador to enhance guest experience.
• Coordinate and manage private events.

Skills

Good communication skills

Outgoing personality

Energetic team player

Willingness to learn

Job description

Guest Relations Executive

Who are we?

Super Loco Group is Singapore’s leading Mexican restaurant group, with a focus on festive and fun dining experiences. We want to grow, and we want energetic, ambitious team members to grow with us!

Who are you?

You’re an energetic, outgoing team player, with good communication skills, a willingness to learn and a passion for restaurants.

What will you be doing?

You will work alongside an energetic team to charm, surprise and delight our customers, and give them a memorable experience in our restaurants.

• Welcoming and guiding guests with warmth and professionalism, ensuring a smooth arrival, seating, and overall dining experience.
• Managing reservations and walk-ins using our booking system, coordinating with the floor team to optimise table flow and minimise waiting times.
• Handling guest enquiries and feedback, providing clear information and service recovery with a positive, solution‑oriented attitude.
• Supporting daily operations such as call handling, lost-and-found, feedback logging, and assisting with pre‑shift prep and communication.
• Being a brand ambassador, sharing menu highlights, promotions, and events confidently to enhance the guest experience and build loyalty.
• Coordinate and manage private events

What will you get?

• A competitive monthly salary
• Additional performance incentives up to $250
• Comprehensive medical and dental insurance
• Paid annual leave and Birthday leave
• Staff meal and transport
• The opportunity to develop and grow with the company

What’s next?

• We will contact you to arrange a quick chat over the phone.
• If it goes well, we’ll introduce you to your line manager, and if you hit it off you’ve got the gig!