Guest Relations Concierge — Welcoming & Customer Care

DI YI TCM PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Meal and transport allowances

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression and development

Job summary

DI YI TCM PTE. LTD. in Singapore is seeking a Guest Relations Officer to warmly welcome clients, guide them to the outlet, and ensure a positive first impression of the company.

You will connect with clients at MRT points, confirm arrivals, and provide directions to the Vision Exchange outlet at Venture Drive. The role involves assisting with registrations, queue management and appointment coordination, while maintaining professional appearance and complying with company policies.

Qualifications

• Good communication and interpersonal skills.
• Friendly, approachable and customer-oriented.
• Able to walk between MRT stations and outlets as required.
• Punctual, reliable and well-groomed.
• Able to work on weekends, public holidays and on a rotating schedule when required.

Responsibilities

• Welcome clients warmly and provide a professional first impression of the Company.
• Meet clients at designated MRT stations or agreed meeting points and escort them safely to the outlet.
• Contact clients prior to their appointments to confirm arrival time and provide directions where necessary.
• Assist clients with wayfinding and ensure they arrive at the outlet in a timely manner.
• Provide basic information about the Company's services, promotions and facilities when required.
• Ensure a smooth and pleasant customer experience from arrival until handover to the outlet team.
• Coordinate closely with outlet staff regarding client arrivals, appointments and any special requests.
• Monitor appointment schedules and promptly communicate any delays or changes to the outlet team.
• Assist with customer registration, queue management and appointment coordination when required.
• Handle customer enquiries professionally and elevate complaints or service issues to the appropriate personnel.
• Support outlet operations during non-peak periods, including administrative and customer service duties as assigned.
• Maintain a neat and professional appearance and uphold the Company's customer service standards at all times.
• Comply with all Company policies, procedures and workplace safety requirements.
• Perform any other ad-hoc duties assigned by Management.

Skills

Communication

Interpersonal skills

Customer focus

Punctuality

Mobility

Job description

DI YI TCM PTE. LTD. in Singapore is seeking a Guest Relations Officer to warmly welcome clients, guide them to the outlet, and ensure a positive first impression of the company.

You will connect with clients at MRT points, confirm arrivals, and provide directions to the Vision Exchange outlet at Venture Drive. The role involves assisting with registrations, queue management and appointment coordination, while maintaining professional appearance and complying with company policies.