Guest Experience Concierge

INTMEDIA PTE. LTD.; Singapore; On-site; SGD 20,088 - 26,784; Full time

Job summary

INTMEDIA PTE. LTD. in Singapore seeks a customer-facing host to welcome clients, escort them from MRT or meeting point to the outlet, and confirm arrivals. You will provide basic information on services and promotions, and ensure smooth handovers to the outlet team.

The role requires punctuality, a neat appearance, and weekend/holiday flexibility. Prior customer service or hospitality experience is preferred but not mandatory.

Qualifications

• Good communication and interpersonal skills.
• Friendly, approachable, and customer-oriented.
• Able to walk between MRT stations and outlets as required.
• Punctual, reliable, and well-groomed.
• Able to work weekends, public holidays, and on a rotating schedule if required.
• Prior experience in customer service, hospitality, retail, or wellness industry is preferred but not essential.

Responsibilities

• Welcome clients warmly and provide a professional first impression of the Company.
• Meet clients at the designated MRT station or agreed meeting point and escort them safely to the outlet.
• Contact clients prior to their appointment to confirm arrival time and provide directions where necessary.
• Assist clients with wayfinding and ensure they arrive at the outlet in a timely manner.
• Provide basic information about the Company's services, promotions, and facilities when required.
• Ensure a smooth and pleasant customer experience from arrival until handover to the outlet team.
• Coordinate closely with outlet staff regarding client arrivals, appointments, and any special requests.
• Monitor appointment schedules and promptly communicate any delays or changes to the outlet.
• Assist with customer registration, queue management, and appointment coordination when required.
• Handle customer enquiries professionally and elevate complaints or service issues to the appropriate personnel.
• Support outlet operations during non-peak periods, including administrative or customer service duties as assigned.
• Maintain a neat, professional appearance and uphold the Company's customer service standards at all times.
• Comply with all Company policies, procedures, and workplace safety requirements.
• Perform any other duties and responsibilities assigned by Management from time to time.

Skills

Communication skills

Customer service

Interpersonal skills

Punctuality

Job description

INTMEDIA PTE. LTD. in Singapore seeks a customer-facing host to welcome clients, escort them from MRT or meeting point to the outlet, and confirm arrivals. You will provide basic information on services and promotions, and ensure smooth handovers to the outlet team.

The role requires punctuality, a neat appearance, and weekend/holiday flexibility. Prior customer service or hospitality experience is preferred but not mandatory.