Guest Experience Concierge | Front Desk & VIP Service

RK RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

5 days work week

3 Rotating Shift

Job summary

RK RECRUITMENT PTE. LTD. in Singapore is seeking a guest services associate to warmly welcome guests and provide personalised service, delivering memorable experiences.

You will anticipate needs and guide guests with helpful recommendations for local attractions, dining, shopping and entertainment. Responsibilities include handling enquiries, requests and feedback with professionalism, coordinating VIP arrangements, and building lasting guest relationships to boost satisfaction and loyalty.

Responsibilities

• Welcome and greet guests warmly, providing a professional and personalised service.
• Deliver exceptional guest experiences by anticipating and fulfilling guests' needs.
• Provide recommendations on local attractions, dining, shopping and entertainment.
• Handle guest enquiries, requests, feedback and complaints promptly and professionally.
• Coordinate special arrangements for VIP guests and special occasions.
• Build strong relationships with guests to enhance satisfaction and loyalty.
• Ensure all guest requests are followed up efficiently and delivered within the expected timeframe.
• Monitor guest satisfaction and continuously seek ways to improve service standards.

Job description

RK RECRUITMENT PTE. LTD. in Singapore is seeking a guest services associate to warmly welcome guests and provide personalised service, delivering memorable experiences.

You will anticipate needs and guide guests with helpful recommendations for local attractions, dining, shopping and entertainment. Responsibilities include handling enquiries, requests and feedback with professionalism, coordinating VIP arrangements, and building lasting guest relationships to boost satisfaction and loyalty.