Guest Experience & Concierge Specialist

M14 (FOURTEEN) PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Attractive base salary + commission

Meal and transport allowances

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various leaves

Career progression opportunities

Conducive working environment

Job summary

M14 (FOURTEEN) PTE. LTD. is seeking a Guest Relations Officer to warmly welcome clients and manage their arrival experience at Vision Exchange, Singapore. You will liaise with MRT stations, escort clients to the outlet, and provide information on services and promotions.

The role requires strong communication, a customer-oriented mindset, and flexibility to work on weekends and rotating shifts. Join a professional team focused on delivering excellent guest service.

Qualifications

• Singaporean or PR status required.
• Excellent communication and interpersonal skills.
• Friendly, approachable and customer-oriented.
• Able to walk between MRT stations and outlets as required.
• Punctual, reliable and well-groomed.
• Able to work on weekends, public holidays and rotating shifts.
• Prior experience in customer service preferred but not essential.

Responsibilities

• Welcome clients warmly and provide a professional first impression.
• Meet clients at designated MRT stations or agreed meeting points and escort them safely to the outlet.
• Contact clients prior to their appointments to confirm arrival time and provide directions where necessary.
• Assist clients with wayfinding and ensure they arrive at the outlet in a timely manner.
• Provide basic information about the Company's services, promotions and facilities when required.
• Ensure a smooth and pleasant customer experience from arrival until handover to the outlet team.
• Coordinate closely with outlet staff regarding client arrivals, appointments and any special requests.
• Monitor appointment schedules and promptly communicate any delays or changes to the outlet team.
• Assist with customer registration, queue management and appointment coordination when required.
• Handle customer enquiries professionally and escalate complaints or service issues to the appropriate personnel.
• Support outlet operations during non-peak periods, including administrative and customer service duties as assigned.
• Maintain a neat and professional appearance and uphold the Company's customer service standards at all times.
• Comply with all Company policies, procedures and workplace safety requirements.
• Perform any other ad-hoc duties assigned by Management.

Skills

Communication

Interpersonal skills

Customer-oriented

Punctuality

Mobility

Weekend availability

Job description

M14 (FOURTEEN) PTE. LTD. is seeking a Guest Relations Officer to warmly welcome clients and manage their arrival experience at Vision Exchange, Singapore. You will liaise with MRT stations, escort clients to the outlet, and provide information on services and promotions.

The role requires strong communication, a customer-oriented mindset, and flexibility to work on weekends and rotating shifts. Join a professional team focused on delivering excellent guest service.