Guest Relation Executive

CUBE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is looking for a Guest Relations Executive / Officer to join their dynamic team. In this role, you will be the welcoming face of the establishment, ensuring guests have a seamless and memorable stay. The ideal candidate should have experience in hospitality, strong communication skills, and a passion for outstanding customer service. You will be responsible for guest check-ins, problem-solving guest issues, and maintaining high standards of guest areas, while supporting a collaborative team environment.

Benefits

Competitive remuneration package

Opportunities for career advancement

Employee wellness initiatives

Inclusive working environment

Qualifications

• Prior experience in a guest-facing role within the hospitality sector.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficient in English; additional languages are an advantage.

Responsibilities

• Welcome guests and handle smooth check-in/check-out processes.
• Respond promptly to guest enquiries and requests.
• Maintain cleanliness in guest-facing areas.

Skills

Interpersonal skills

Communication skills

Multitasking

Problem-solving

Customer service

Conflict resolution

Language proficiency

Job description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive / Officer. Based in the Central Region, this position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes
• Respond promptly and politely to guest enquiries and requests
• Maintain high standards of cleanliness and organisation in all guest-facing areas
• Assist with luggage handling, room assignments, and other front desk duties
• Communicate effectively with various hotel departments to fulfil guest needs
• Identify, manage, and resolve guest issues or concerns professionally
• Promote hotel facilities, services, and ongoing offers
• Contribute positively to a supportive and collaborative team environment

Who We’re Looking For

• Prior experience in a guest-facing role within the hospitality sector
• Strong interpersonal and communication skills with a friendly and professional demeanour
• Ability to multitask and prioritise in a fast-paced environment
• Excellent problem-solving and conflict resolution abilities
• Passionate about delivering exceptional customer service
• Able to work shifts, including weekends and public holidays
• Proficient in English; additional languages are an advantage

What We Offer

At CUBE HOSPITALITY PTE. LTD., we value our employees and support their personal and professional growth. We offer:

• Competitive remuneration package
• Opportunities for career advancement
• Employee wellness initiatives
• A dynamic and inclusive working environment

Apply now and embark on a rewarding career as a Guest Relations Executive / Officer with CUBE HOSPITALITY PTE. LTD.!