Guest Experience Supervisor

St. Regis Hotels; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

St. Regis Hotels in Singapore seeks a service-oriented Front Desk Associate to answer, record, and process guest calls, requests, and concerns while directing issues to the appropriate department.

You will advise guests, verify billing, operate the telephone switchboard, assist with directions, and support management with training and coaching of team members. Minimum 1–2 years in hotel operations preferred.

Qualifications

• Answer, record, and process guest calls, requests, questions, or concerns.
• Follow procedures to resolve guest issues and escalate when needed.
• Log guest interactions into the computer system for tracking.

Responsibilities

• Operate telephone switchboard and direct calls as needed.
• Assist guests with directions, property information, and services.
• Maintain professional appearance and uphold hotel standards.

Skills

Customer service

Telephone etiquette

Communication

Teamwork

Tools

POS systems

Computers

Job description

St. Regis Hotels in Singapore seeks a service-oriented Front Desk Associate to answer, record, and process guest calls, requests, and concerns while directing issues to the appropriate department.

You will advise guests, verify billing, operate the telephone switchboard, assist with directions, and support management with training and coaching of team members. Minimum 1–2 years in hotel operations preferred.