Guest Experience Front Office Supervisor

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford in Singapore is seeking a Front Office Associate to deliver warm, efficient guest service at check-in/check-out, manage reservations, and provide a welcoming arrival experience.

You will coordinate service delivery, uphold hotel standards, assist VIP guests, handle guest inquiries, and work with a diverse team to drive guest satisfaction. A minimum of 2 years in front office, good English, and Opera system familiarity are required.

Qualifications

• 2+ years hotel front office experience
• Fluent reading/writing/speaking English
• GCE A-Level or equivalent
• Proficient with Windows/Internet Explorer/Word
• Knowledge of Front Office operations and related sub-systems
• Able to supervise and train others
• Team player with flexibility and good communication
• Detail-oriented and organized, able to work extended hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal communication skills

Responsibilities

• Assist guests with check-in and checkout, and other cashiering duties
• Define, coordinate and manage a service delivery system using resources, data and standards
• Maintain guest relation services in line with hotel standards and strategic plan
• Provide management presence by coaching staff and handling feedback
• Welcome guests on arrival, register them and issue room keys
• Assist guests during their stay and handle requests, feedback and directions
• Handle guests’ mails, messages and phone calls
• Upsell to higher rate categories and maximize room revenue for walk-ins
• Adhere to hotel and department policies at all times
• Maintain guest privacy and confidentiality
• Meet and assist VIP guests with rooming and special requests
• Participate in daily briefings and departmental meetings

Skills

Front Office Operations

Guest interaction

Teamwork

Detail-oriented

Work under pressure

Interpersonal communication

Positive attitude

Training and development

Multicultural awareness

Education

GCE A-Level or equivalent

Tools

Opera System

Job description

Fairmont Singapore & Swissôtel The Stamford in Singapore is seeking a Front Office Associate to deliver warm, efficient guest service at check-in/check-out, manage reservations, and provide a welcoming arrival experience.

You will coordinate service delivery, uphold hotel standards, assist VIP guests, handle guest inquiries, and work with a diverse team to drive guest satisfaction. A minimum of 2 years in front office, good English, and Opera system familiarity are required.