Guest Experience Supervisor

The St. Regis Singapore; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

The St. Regis Singapore invites a guest services professional to join our front desk operations. You will answer calls, assist guests with requests, provide information about the property, and ensure follow-up to resolve issues efficiently.

With 1-2 years in a hotel setting, you will help manage communications, log incidents, and support a high standard of service. You will also assist with scheduling and coaching to maintain exceptional guest experiences.

Qualifications

• Minimum 1-2 years of working experience, preferably in the hotel industry.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Redirect to appropriate departments and follow up to resolve outstanding requests.
• Advise guests of messages and verify/bill accordingly.
• Operate telephone switchboard and monitor lines; take messages.
• Log guest requests, incidents, and feedback into the system for tracking.
• Assist with directions, property information, and guest inquiries.
• Support management with training, scheduling, and coaching staff.
• Follow company policies and maintain professional appearance.

Job description

The St. Regis Singapore invites a guest services professional to join our front desk operations. You will answer calls, assist guests with requests, provide information about the property, and ensure follow-up to resolve issues efficiently.

With 1-2 years in a hotel setting, you will help manage communications, log incidents, and support a high standard of service. You will also assist with scheduling and coaching to maintain exceptional guest experiences.