Guest Experience Specialist — Front Desk & Concierge

Far East Organization; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Far East Organization in Singapore is seeking a guest services associate to work with the Assistant Manager, providing courteous service and tactful responses to guests’ requests and inquiries.

You will collaborate with Concierge, Reception, Bell Counter and Front Office Cashier on arrivals and departures, establish contacts with house and long-stay guests, conduct courtesy calls, stay updated on tourist information, and manage promotional materials, performing all duties professionally.

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, responding to guests’ complaints, requests and inquiries.
• Collaborate with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
• Establish contacts with house guests/long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Job description

Far East Organization in Singapore is seeking a guest services associate to work with the Assistant Manager, providing courteous service and tactful responses to guests’ requests and inquiries.

You will collaborate with Concierge, Reception, Bell Counter and Front Office Cashier on arrivals and departures, establish contacts with house and long-stay guests, conduct courtesy calls, stay updated on tourist information, and manage promotional materials, performing all duties professionally.