Senior Guest Experience Specialist

Far East Organization; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Far East Organization is seeking front desk staff in Singapore to create positive guest experiences in the hotel lobby and reception area. You will work closely with the Assistant Manager to deliver courteous service, address guest requests and complaints, and maintain up-to-date knowledge of arrivals, events, amenities, and outlets.

You will coordinate with Concierge, Reception, Bell Counter, and Front Office Cashier to ensure smooth arrivals and departures, assist with baggage and transport

Qualifications

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Job description

Far East Organization is seeking front desk staff in Singapore to create positive guest experiences in the hotel lobby and reception area. You will work closely with the Assistant Manager to deliver courteous service, address guest requests and complaints, and maintain up-to-date knowledge of arrivals, events, amenities, and outlets.

You will coordinate with Concierge, Reception, Bell Counter, and Front Office Cashier to ensure smooth arrivals and departures, assist with baggage and transport