Guest Experience & Service Supervisor

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

ST. REGIS HOTEL SINGAPORE is seeking a guest services associate to answer calls, provide information, and resolve requests. You will coordinate with departments, log incidents, and assist with billing and messages to ensure high-quality service.

The role requires accuracy, clear communication, and professional etiquette as you support guests and operations in a fast-paced hotel environment.

Qualifications

• Minimum 1-2 years of working experience.
• Preferably in the hotel industry.
• Ability to operate a telephone switchboard and assist guests.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate department to resolve guest call, request, or problem.
• Follow up and ensure that outstanding requests are resolved.
• Advise guest of any messages received.
• Verify and adjust billing.
• Operate telephone switchboard station.
• Monitor busy or unanswered lines; check back with callers on hold to update status.
• Transfer guests with internet access issues to internet service provider's customer support line.
• Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
• Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
• Supply guests with directions and property information.
• Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Skills

Guest services

Telephone etiquette

Communication

Hospitality

Tools

POS systems

Computers

Job description

ST. REGIS HOTEL SINGAPORE is seeking a guest services associate to answer calls, provide information, and resolve requests. You will coordinate with departments, log incidents, and assist with billing and messages to ensure high-quality service.

The role requires accuracy, clear communication, and professional etiquette as you support guests and operations in a fast-paced hotel environment.