Guest Relations Supervisor - Elevate Guest Experience

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

ST. REGIS HOTEL SINGAPORE in Singapore seeks a customer-focused front desk associate to answer guest calls, process requests, and coordinate with departments to resolve issues. You will verify billing details, operate the switchboard, and log all guest information for accurate documentation.

The role requires 1–2 years in a hotel environment, strong communication, and a professional appearance. You will support team training and uphold service standards on a busy shift.

Qualifications

• Minimum 1-2 years of working experience preferably in the hotel industry.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate department to resolve guest call, request, or problem.
• Follow up and ensure outstanding requests are resolved.
• Advise guest of any messages received.
• Verify and adjust billing.
• Operate telephone switchboard and monitor lines.
• Log guest requests, incidents, adjustments and comments into the computer/POS system.
• Supply guests with directions and property information.
• Assist management in training, scheduling, evaluating, motivating, and coaching employees.

Skills

Guest service

Phone handling

Billing verification

Tools

POS systems

Job description

ST. REGIS HOTEL SINGAPORE in Singapore seeks a customer-focused front desk associate to answer guest calls, process requests, and coordinate with departments to resolve issues. You will verify billing details, operate the switchboard, and log all guest information for accurate documentation.

The role requires 1–2 years in a hotel environment, strong communication, and a professional appearance. You will support team training and uphold service standards on a busy shift.