Senior Front Office Leader — Premium Guest Experience

worldwide hotels management (h) pte. ltd.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

worldwide hotels management (h) pte. ltd. is seeking a front office associate in Singapore to support guest check-in/check-out, verify details, and ensure a premium experience.

The role includes cashiering duties, handling guest inquiries, and maintaining room and public area standards. Training will be provided for candidates with no prior hotel experience. English proficiency is required, and flexibility for weekend/public holiday shifts is essential.

Qualifications

• Minimum secondary education; on-the-job training available for non-experienced candidates.
• Speak and understand English; able to communicate with guests and colleagues.
• Independent, able to work under pressure and handle busy front-office tasks.
• Ability to work weekends and public holidays; Singaporeans only for legal/legacy reasons.
• Experience with AI productivity tools (Copilot, ChatGPT) is an added advantage.

Responsibilities

• Execute front office duties: guest registration, check-in, verify guest details, update room status.
• Handle cashiering tasks: process rates, perform shift closing and balancing.
• Respond to guest inquiries via email, phone or counter; provide excellent hospitality service.
• Assist with room and public area checks and potential promotions as part of training.
• Follow company instructions to ensure smooth hotel operations; participate in sustainability efforts.

Skills

English fluency

Customer service

Work under pressure

Weekend/holiday shifts

Education

Secondary education

Tools

AI productivity tools

Job description

worldwide hotels management (h) pte. ltd. is seeking a front office associate in Singapore to support guest check-in/check-out, verify details, and ensure a premium experience.

The role includes cashiering duties, handling guest inquiries, and maintaining room and public area standards. Training will be provided for candidates with no prior hotel experience. English proficiency is required, and flexibility for weekend/public holiday shifts is essential.