Assistant Front Office Manager - Lead Guest Services

DAISHO DEVELOPMENT SINGAPORE PTE LTD; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Marriott International in Singapore is seeking a Front Office Supervisor to assist the Front Office Manager and oversee Bell/Door Staff, Switchboard and Guest Services. You will guide daily operations to ensure efficient check-in/check-out and maximize guest satisfaction.

Responsibilities include supervising staff, resolving guest issues, and collaborating with managers to maintain service standards and financial performance of the department.

Qualifications

• High school diploma or GED; 2 years experience in guest services/front desk or related area.
• OR a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead, influence and encourage others; demonstrate honesty and integrity; supervise daily operations.
• Oversee Front Desk team and bell/door staff; ensure smooth check-in/check-out.
• Resolve guest issues, monitor service standards, and drive guest satisfaction.
• Collaborate with management to improve departmental performance.
• Communicate goals clearly and implement action plans based on feedback.

Skills

Leadership

Interpersonal skills

Guest service excellence

Communication

Education

High school diploma

2-year hospitality degree

Job description

Marriott International in Singapore is seeking a Front Office Supervisor to assist the Front Office Manager and oversee Bell/Door Staff, Switchboard and Guest Services. You will guide daily operations to ensure efficient check-in/check-out and maximize guest satisfaction.

Responsibilities include supervising staff, resolving guest issues, and collaborating with managers to maintain service standards and financial performance of the department.