Guest Experience Supervisor

THE SOUTHBRIDGE HOTEL PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

THE SOUTHBRIDGE HOTEL PTE. LTD. is seeking a confident Supervisor for Lulu’s Lounge to oversee daily operations, guide the team, and ensure superb guest experiences.

You will manage service standards, staff training, scheduling, and handle guest inquiries, complaints, and operational issues. Strong leadership and English are essential, with willingness to work shifts, weekends, and public holidays. Join a fast-paced hospitality environment and contribute to maintaining hygiene, safety, and high

Qualifications

• Experience in F&B operations or hospitality supervisory role.
• Strong leadership and communication skills.
• Ability to supervise, motivate, and support a team.
• Willing to work shifts, weekends, and public holidays.
• Good English; other languages are a plus.

Responsibilities

• Oversee daily operations and ensure smooth service.
• Supervise, guide, and support team during operations.
• Maintain standards for service, cleanliness, grooming, and guest experience.
• Assist with staff training, scheduling, task allocation, and performance monitoring.
• Handle guest inquiries, complaints, and operational issues professionally.
• Monitor stock, wastage, equipment, and general operational requirements.
• Ensure compliance with food safety, workplace safety, and licensing requirements.
• Assist the Manager with reports, events, promotions, and other operational matters.
• Report operational issues and provide feedback to Management.
• Perform other reasonable duties as assigned by Management.

Skills

Leadership

Communication

Interpersonal skills

Team supervision

Problem solving

Organisational skills

Customer service

English proficiency

Shift work

Fast-paced environment

Job description

THE SOUTHBRIDGE HOTEL PTE. LTD. is seeking a confident Supervisor for Lulu’s Lounge to oversee daily operations, guide the team, and ensure superb guest experiences.

You will manage service standards, staff training, scheduling, and handle guest inquiries, complaints, and operational issues. Strong leadership and English are essential, with willingness to work shifts, weekends, and public holidays. Join a fast-paced hospitality environment and contribute to maintaining hygiene, safety, and high