Lounge Operations Lead — Staff Coach & Guest Service

Harilela Hospitality Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Harilela Hospitality Pte Ltd in Singapore is seeking an Assistant Supervisor to support the lounge operations, ensuring smooth daily service and adherence to standards.

You will assist the Manager with staff scheduling, supervision, training, and handling VIP guests, while maintaining cleanliness, stock levels, and efficient teamwork.

This role requires hands-on operations during busy periods and a commitment to delivering a pleasant guest experience.

Responsibilities

• Assist Manager / Supervisor in the daily operation of the lounge and ensure smooth operations.
• Prepare staff schedules, arrange shifts and ensure sufficient manpower for daily operations.
• Guide and monitor staff to ensure adherence to procedures and service standards.
• Teach and coach staff on service skills, customer handling, cleanliness, and work procedures.
• Attend to VIP guests and provide friendly, professional service.
• Check stock levels and order food, beverages, cleaning supplies, and other items.
• Perform hands-on duties during staff shortages, including cleaning and replenishment tasks.
• Monitor service quality and address guest feedback; report serious issues to Supervisor/Manager.
• Maintain cleanliness and hygiene of lounge, kitchen, shower rooms, nap rooms, and common areas.
• Collaborate with all staff and departments to ensure smooth operations.
• Assist with opening/closing duties and ensure all tasks are completed properly.
• Perform any other duties as assigned to support lounge operations.

Skills

Staff Scheduling

Staff Supervision

Staff Training

VIP Guest Service

Service Quality

Cleanliness & Hygiene

Teamwork

Daily Operations

Job description

Harilela Hospitality Pte Ltd in Singapore is seeking an Assistant Supervisor to support the lounge operations, ensuring smooth daily service and adherence to standards.

You will assist the Manager with staff scheduling, supervision, training, and handling VIP guests, while maintaining cleanliness, stock levels, and efficient teamwork.

This role requires hands-on operations during busy periods and a commitment to delivering a pleasant guest experience.