Guest Experience Specialist - Front Desk

Kempinski; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Kempinski is seeking a Front Office Agent in Singapore to handle guest check-ins and check-outs with a warm, professional approach. You will ensure accurate cash handling, address guest inquiries, and liaise with housekeeping for timely updates.

The role requires strong English communication, customer service focus, and the ability to work rotating shifts. Prior front desk experience is preferred in a luxury hotel setting.

Qualifications

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management.
• Prior hospitality experience in front office advantageous.
• Knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Operational knowledge of front desk operations, Opera and Micros is a plus.
• Strong customer service and communication skills.
• Able to multi-task.
• Good command in spoken and written English; additional languages are an added advantage.

Responsibilities

• Check in the arriving guest in a friendly and caring manner according to Kempinski/LQA standards.
• Check out departing guests and balance cash at end of shift.
• Handle guest requests, provide information and refer issues to the relevant team.
• Coordinate room status updates with housekeeping for late check-outs and special requests.

Skills

Customer Service

Communication

Multi-tasking

English

Education

O levels

WSQ Front Office Certification

Diploma in Hospitality Management

Tools

Opera

Micros

Job description

Kempinski is seeking a Front Office Agent in Singapore to handle guest check-ins and check-outs with a warm, professional approach. You will ensure accurate cash handling, address guest inquiries, and liaise with housekeeping for timely updates.

The role requires strong English communication, customer service focus, and the ability to work rotating shifts. Prior front desk experience is preferred in a luxury hotel setting.