Front Office Agent

Kempinski; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Kempinski is seeking a Front Office Agent in Singapore to handle guest check-ins and check-outs with a warm, professional approach. You will ensure accurate cash handling, address guest inquiries, and liaise with housekeeping for timely updates.

The role requires strong English communication, customer service focus, and the ability to work rotating shifts. Prior front desk experience is preferred in a luxury hotel setting.

Qualifications

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management.
• Prior hospitality experience in front office advantageous.
• Knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Operational knowledge of front desk operations, Opera and Micros is a plus.
• Strong customer service and communication skills.
• Able to multi-task.
• Good command in spoken and written English; additional languages are an added advantage.

Responsibilities

• Check in the arriving guest in a friendly and caring manner according to Kempinski/LQA standards.
• Check out departing guests and balance cash at end of shift.
• Handle guest requests, provide information and refer issues to the relevant team.
• Coordinate room status updates with housekeeping for late check-outs and special requests.

Skills

Customer Service

Communication

Multi-tasking

English

Education

O levels

WSQ Front Office Certification

Diploma in Hospitality Management

Tools

Opera

Micros

Job description

Front Office Agent

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Description

Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Overall Objectives

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Requirements

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
• Prior experience in the same capacity or any other hospitality related capacity advantageous
• Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Operational knowledge of front desk operations, Opera and Micros is a plus
• Strong customer service and communication skills
• Able to multi-task
• Good command in spoken and written English is essential and any additional languages is an added advantage
• Well-groomed and professional disposition
• Willingness to work on rotating shifts, weekends and public holiday