Front Desk Specialist – Guest Services & Check-In

Kempinski Hotels; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Kempinski Hotels in Singapore is looking for a dedicated Front Office Agent. The role involves checking in and checking out guests while providing excellent customer service. You will manage cashier transactions and coordinate with housekeeping while ensuring a friendly environment for guests.

Applicants should have at least O levels or a relevant diploma in Hospitality Management and strong communication skills. The ability to multi-task and a professional appearance are mandatory. Experience in hospitality is a plus.

Qualifications

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management.
• Prior experience in a hospitality-related capacity is advantageous.
• Strong customer service and communication skills necessary.
• Well-groomed and professional disposition.

Responsibilities

• Check in guests and handle check-out efficiently and courteously.
• Manage front office cashier transactions and balance cash float.
• Cooperate with housekeeping on room status updates.
• Answer guest requests and provide information or assistance.

Skills

Customer service skills

Communication skills

Multi-tasking

Education

O levels or WSQ Front Office Certification or Diploma in Hospitality Management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Opera

Micros

Job description

Kempinski Hotels in Singapore is looking for a dedicated Front Office Agent. The role involves checking in and checking out guests while providing excellent customer service. You will manage cashier transactions and coordinate with housekeeping while ensuring a friendly environment for guests.

Applicants should have at least O levels or a relevant diploma in Hospitality Management and strong communication skills. The ability to multi-task and a professional appearance are mandatory. Experience in hospitality is a plus.