Front Office Agent

Kempinski Hotels; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Kempinski Hotels in Singapore is looking for a dedicated Front Office Agent. The role involves checking in and checking out guests while providing excellent customer service. You will manage cashier transactions and coordinate with housekeeping while ensuring a friendly environment for guests.

Applicants should have at least O levels or a relevant diploma in Hospitality Management and strong communication skills. The ability to multi-task and a professional appearance are mandatory. Experience in hospitality is a plus.

Qualifications

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management.
• Prior experience in a hospitality-related capacity is advantageous.
• Strong customer service and communication skills necessary.
• Well-groomed and professional disposition.

Responsibilities

• Check in guests and handle check-out efficiently and courteously.
• Manage front office cashier transactions and balance cash float.
• Cooperate with housekeeping on room status updates.
• Answer guest requests and provide information or assistance.

Skills

Customer service skills

Communication skills

Multi-tasking

Education

O levels or WSQ Front Office Certification or Diploma in Hospitality Management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Opera

Micros

Job description

Front Office Agent

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Description

Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Overall Objectives

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Requirements

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
• Prior experience in the same capacity or any other hospitality related capacity advantageous
• Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Operational knowledge of front desk operations, Opera and Micros is a plus
• Strong customer service and communication skills
• Able to multi-task
• Good command in spoken and written English is essential and any additional languages is an added advantage
• Well-groomed and professional dispositionWillingness to work on rotating shifts, weekends and public holiday