Guest Experience & Reservations Coordinator

NATURELAND WELLNESS PTE. LTD.; Singapore; On-site; SGD 24,000 - 34,000; Full time

Job summary

Natureland Wellness Pte. Ltd. in Singapore is seeking a friendly front desk associate to deliver outstanding customer care at the counter. You will greet visitors, answer enquiries, handle feedback, and assist with administrative tasks to ensure smooth daily operations.

You will manage sign-in for services, handle reservations by phone, email, and WhatsApp, and support therapists with schedules and product knowledge in a fast-paced environment. A polished, proactive attitude is essential.

Qualifications

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.
• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.

Responsibilities

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.
• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escape the feedback to the supervisor.
• To clean and maintain neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Skills

Customer service

Hospitality

Interpersonal communication

IT skills

Tools

Booking software

POS system

Microsoft Office

Job description

Natureland Wellness Pte. Ltd. in Singapore is seeking a friendly front desk associate to deliver outstanding customer care at the counter. You will greet visitors, answer enquiries, handle feedback, and assist with administrative tasks to ensure smooth daily operations.

You will manage sign-in for services, handle reservations by phone, email, and WhatsApp, and support therapists with schedules and product knowledge in a fast-paced environment. A polished, proactive attitude is essential.