Guest Experience Executive | Flexible Hours & Evenings

NATURELAND GLOBAL PTE. LTD.; Singapore; Sur place; SGD 29 000 - 40 000; Plein temps

Résumé du poste

Natureland Global Pte. Ltd. is seeking a friendly Customer Service Associate for our Singapore outlet.

You will greet customers, address enquiries and feedback, and maintain a neat counter while handling daily sales and NRIC sign-ins. You will also answer reservations by phone and monitor emails/WhatsApp for queries, helping with scheduling and product knowledge. Candidates should have hospitality experience, strong communication, and a professional appearance, with flexibility to work evenings,

Qualifications

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.
• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

Responsabilités

• Greet all customers with a smile upon entering Natureland and provide excellent service performance.
• Answer enquiries and address feedback (compliments and complaints) from customers; escalate to supervisor if needed.
• Keep the counter neat and clean.
• Perform administrative duties such as ensuring e-forms are filled, settling daily sales figures, and checking insurance packages.
• Ensure customers sign in using the tablet with NRIC number and full name before services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond to reservations, queries, and complaints via email and WhatsApp.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists to customers and ensure understanding of retail products and service types.

Connaissances

Customer service

Hospitality

Interpersonal communication

Microsoft Office

Booking software

Outils

POS system

Booking software

Description du poste

Natureland Global Pte. Ltd. is seeking a friendly Customer Service Associate for our Singapore outlet.

You will greet customers, address enquiries and feedback, and maintain a neat counter while handling daily sales and NRIC sign-ins. You will also answer reservations by phone and monitor emails/WhatsApp for queries, helping with scheduling and product knowledge. Candidates should have hospitality experience, strong communication, and a professional appearance, with flexibility to work evenings,