Flexible-Hours Guest Experience Specialist

NATURELAND SINGAPORE PTE. LTD.; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Natureland Singapore Pte. Ltd. is seeking a proactive Front Desk/Customer Service role to greet customers, handle inquiries, and maintain a clean counter area. You will process visits, assist with reservations, and support daily sales recording while ensuring a positive guest experience.

The ideal candidate has experience in hospitality or customer service, excellent communication skills, and the ability to work in a fast-paced environment with flexible hours, including evenings and weekends.

Qualifications

• Experience in customer service or hospitality is required.
• Excellent customer service and interpersonal skills are essential.
• Comfortable with fast-paced environments and flexible hours.

Responsibilities

• Greet customers and provide excellent service.
• Address enquiries and feedback; escalate when needed.
• Maintain cleanliness of the counter and area.
• Handle administrative tasks like e-forms and daily sales reconciliation.
• Manage reservations via phone, email, and WhatsApp.
• Coordinate therapist assignments and room usage.
• Assist with sign-ins and product/service information.

Skills

Customer service

Interpersonal communication

Problem solving

POS system

Tools

MS Office

Booking software

Job description

Natureland Singapore Pte. Ltd. is seeking a proactive Front Desk/Customer Service role to greet customers, handle inquiries, and maintain a clean counter area. You will process visits, assist with reservations, and support daily sales recording while ensuring a positive guest experience.

The ideal candidate has experience in hospitality or customer service, excellent communication skills, and the ability to work in a fast-paced environment with flexible hours, including evenings and weekends.