Guest Services & Reservations Coordinator

NATURELAND ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Natureland Enterprise PTE. LTD. is seeking a customer service representative to greet guests, answer inquiries, and maintain a welcoming counter environment.

The role involves handling feedback, reservations, and daily admin tasks with a focus on accuracy and hospitality. You will manage sign-ins on the tablet, process daily sales figures, respond to emails and WhatsApp messages, and support therapists with the schedule and product knowledge.

Qualifications

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.
• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.

Responsibilities

• Greet all customers with a smile upon entering Natureland and provide excellent service performance.
• Answer enquiries and address feedback (compliments and complaints); elevate to supervisor when necessary.
• Clean and maintain neatness and cleanliness of the counter.
• Perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customers sign in using the tablet with NRIC number and full name before services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints via email and WhatsApp.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists to customers and ensure full understanding of retail products and service types.

Skills

Customer service

Interpersonal communication

Problem solving

Tools

Microsoft Office

Booking software

POS system

Job description

Natureland Enterprise PTE. LTD. is seeking a customer service representative to greet guests, answer inquiries, and maintain a welcoming counter environment.

The role involves handling feedback, reservations, and daily admin tasks with a focus on accuracy and hospitality. You will manage sign-ins on the tablet, process daily sales figures, respond to emails and WhatsApp messages, and support therapists with the schedule and product knowledge.