Guest Experience Lead — Restaurant Service

newTree; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

newTree is seeking a Restaurant Captain in Singapore to lead service staff and maintain high standards across shifts. You will supervise waiters, coordinate with kitchen, and ensure guests enjoy prompt, courteous service.

Applicants should have prior supervisory experience in hospitality, strong leadership, and excellent communication. Weekend and public holiday work is expected, with a focus on smooth operations during peak hours.

Qualifications

• Previous experience in restaurant service or a supervisory role is preferred.
• Good communication, leadership, and customer service skills.
• Ability to supervise a team and work under pressure during peak hours.
• Responsible, organised, and customer-oriented.
• Willingness to work shifts, weekends, and public holidays as required.

Responsibilities

• Supervise and coordinate the daily activities of waiters, waitresses, and service staff.
• Assign duties and monitor staff performance.
• Train new staff on service standards and restaurant procedures.
• Welcome guests and ensure prompt, courteous, and professional service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure customer satisfaction throughout the dining experience.
• Oversee table arrangements, reservations, food orders, and service flow.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Ensure tables are properly set up and the dining area is clean and presentable.
• Ensure food and beverages are served according to restaurant standards.
• Check food presentation, order accuracy, and serving portions.
• Assist service staff during busy periods when necessary.
• Ensure dining area, service stations, and equipment are clean and hygienic.
• Ensure staff comply with food safety, hygiene, and workplace safety requirements.
• Monitor service supplies and report shortages to the manager.
• Assist with billing, payment collection, and cash handling when required.
• Report operational issues and discrepancies to the restaurant manager.
• Ensure compliance with company policies and service standards.
• Assist the restaurant manager in daily operations and staff scheduling.
• Perform other relevant duties as assigned by management.

Skills

Supervisory experience

Customer service

Leadership

Communication

Team supervision

Job description

newTree is seeking a Restaurant Captain in Singapore to lead service staff and maintain high standards across shifts. You will supervise waiters, coordinate with kitchen, and ensure guests enjoy prompt, courteous service.

Applicants should have prior supervisory experience in hospitality, strong leadership, and excellent communication. Weekend and public holiday work is expected, with a focus on smooth operations during peak hours.