Guest Experience Leader | Restaurant Captain

BOSS HIRE GLOBAL PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

BOSS HIRE GLOBAL PTE. LTD. is seeking an experienced Captain/Supervisor for our F&B operation in Singapore.

You will lead front-of-house service, ensure standards, and deliver excellent guest experiences. You will also manage mise-en-place, handle guest orders, and help with upselling to maximize guest satisfaction. This role requires leadership, teamwork, and a proactive approach to solving problems in a fast-paced environment.

Qualifications

• Diploma/certificate in Hospitality or Tourism Management desirable.
• Excellent communication skills and proactive problem solving are essential.
• Attention to detail and teamwork are highly valued.
• Willingness to be multi-skilled, trained and adaptable to change.

Responsibilities

• Assists with the smooth and efficient service of the outlet.
• Ensuring that standards are met at all times
• Deliver excellent customer service at all times
• Constantly strives to satisfy all guests that patronize the outlet.
• Maintains the cleanliness of the restaurant front/back of the house
• Takes guest orders and delivers items without unnecessary delay
• Possess a thorough knowledge of the restaurant menu
• Actively up-sell the menu
• Reports any difficulty or problem to Service / Operations Manager
• To follow up with Service / Operations Manager on the solution or follow-up action
• Ensures mise-en-place is prepared to the requirement and operation needs
• Ensures tables are cleaned and re-set at the conclusion of each course
• Participates in training to improve selfknowledge and skills
• Assists in monthly inventory checks on operating equipment and supplies

Skills

Communication skills

Teamwork

Problem solving

Attention to detail

Multi-skilling

Education

Diploma/certificate in Hospitality or Tourism Management

Job description

BOSS HIRE GLOBAL PTE. LTD. is seeking an experienced Captain/Supervisor for our F&B operation in Singapore.

You will lead front-of-house service, ensure standards, and deliver excellent guest experiences. You will also manage mise-en-place, handle guest orders, and help with upselling to maximize guest satisfaction. This role requires leadership, teamwork, and a proactive approach to solving problems in a fast-paced environment.