Guest Experience Captain

Recruit Expert; Singapore; On-site; SGD 31,248 - 39,060; Full time

Job summary

Recruit Expert is seeking a Service Captain in Singapore to oversee daily front-of-house operations. You will ensure smooth service delivery and deliver comprehensive table service, managing guest relationships from arrival to departure.

The ideal candidate will have proven experience in a fast-paced F&B environment, strong customer service skills, and the ability to lead and guide junior service staff. A background in operating reservation and POS systems is preferred.

Qualifications

• Proven experience as a Service Captain or similar role in a fast-paced F&B environment.
• Strong background in customer service with confidence in handling guest feedback and resolving issues.
• Good leadership skills with the ability to guide junior service staff.

Responsibilities

• Oversee daily front-of-house operations, ensuring smooth and efficient service delivery.
• Deliver comprehensive table service, including order taking and guest engagement.
• Supervise table allocation and coordinate service flow.

Skills

Customer service

Leadership

POS system operation

Guest relations management

F&B service

Tools

Reservation platforms

POS systems

Job description

Recruit Expert is seeking a Service Captain in Singapore to oversee daily front-of-house operations. You will ensure smooth service delivery and deliver comprehensive table service, managing guest relationships from arrival to departure.

The ideal candidate will have proven experience in a fast-paced F&B environment, strong customer service skills, and the ability to lead and guide junior service staff. A background in operating reservation and POS systems is preferred.