Guest Experience Lead - F&B Service

THE FULLERTON HOTEL; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

The Fullerton Hotel in Singapore is seeking a Captain to join our Food & Beverage team. You will uphold high standards of service, supervise outlets, and ensure guest satisfaction through attentive, timely, and personalized care.

You’ll lead table settings, know the menu inside out, and thrive in a fast-paced, rotating-shift environment, including weekends and public holidays. This role requires a welcoming demeanor, strong interpersonal skills, and a commitment to cleanliness and presentation

Qualifications

• Able to work on rotating shifts including weekends and public holidays.
• Proven ability to provide friendly, excellent service to guests.
• Strong attention to cleanliness and presentation standards.
• Thorough knowledge of menu and offerings is required.

Responsibilities

• To develop and maintain the highest standard of quality as they relate to presentation, supervision and control of food and beverage service
• Assist in preparation, table set up and ensure the proper handling of all operating equipment
• Responsible for providing friendly, excellent service to all guests
• Ensuring cleanliness and timely service are rendered to the guests at all times
• Anticipating guest’s needs and preferences
• Have thorough knowledge of the Restaurant/ Outlet menu.

Skills

Interpersonal skills

Customer-focused

Patience

Fast-paced environment

Job description

The Fullerton Hotel in Singapore is seeking a Captain to join our Food & Beverage team. You will uphold high standards of service, supervise outlets, and ensure guest satisfaction through attentive, timely, and personalized care.

You’ll lead table settings, know the menu inside out, and thrive in a fast-paced, rotating-shift environment, including weekends and public holidays. This role requires a welcoming demeanor, strong interpersonal skills, and a commitment to cleanliness and presentation