Restaurant Captain: Lead Service & Guest Experience

NEWTREE PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

NEWTREE PTE. LTD. is seeking a Restaurant Captain to supervise the service team and ensure smooth daily operations, delivering an exceptional dining experience.

You will manage staff performance, guest interactions, and coordination with the kitchen to maintain high service standards. The role requires strong leadership, excellent communication, and a customer-oriented approach, with flexibility to work weekends and public holidays during peak hours.

Qualifications

• Previous experience in restaurant service or a supervisory role is preferred.
• Strong communication, leadership and customer service skills.
• Ability to supervise a team and work under pressure during peak hours.
• Responsible, organised and customer-oriented.
• Willingness to work shifts, weekends and public holidays as required.

Responsibilities

• Supervise and coordinate the daily activities of waiters, waitresses, and service staff.
• Welcome guests and ensure prompt, courteous, and professional service; handle inquiries and complaints.
• Oversee reservations, food orders, and service flow; coordinate with kitchen staff.
• Ensure food and beverages are served according to restaurant standards; check presentation and portions.
• Maintain hygiene and safety for dining areas and service stations.
• Monitor stock and assist with billing and cash handling as needed.
• Assist the restaurant manager with scheduling and other duties as assigned.

Skills

Leadership

Customer service

Communication

Job description

NEWTREE PTE. LTD. is seeking a Restaurant Captain to supervise the service team and ensure smooth daily operations, delivering an exceptional dining experience.

You will manage staff performance, guest interactions, and coordination with the kitchen to maintain high service standards. The role requires strong leadership, excellent communication, and a customer-oriented approach, with flexibility to work weekends and public holidays during peak hours.