Guest Experience Lead – Front Desk & Concierge

Cordia; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

Cordia is hiring for a Front Office/Guest Services role in Singapore. You will welcome guests, check them in, and provide information on hotel services, while collaborating with the Operations Manager to resolve issues and ensure guest satisfaction.

You will handle transactions, upsell rooms when possible, manage reservations, and uphold brand standards. Experience with Opera or Protel is advantageous.

Qualifications

• Minimum 2 to 3 years of relevant experience in front office.
• Proficiency in Property Management System (e.g., Opera or Protel) will be an added advantage.

Responsibilities

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).
• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment’s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the brand service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request
• Check, order and replenish food and beverages stock asper requirements.
• Ensure high level of cleanliness of the lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

Skills

Guest services

Front office

Upselling

POS systems

Education

Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Tools

Opera/Protel PMS

Job description

Cordia is hiring for a Front Office/Guest Services role in Singapore. You will welcome guests, check them in, and provide information on hotel services, while collaborating with the Operations Manager to resolve issues and ensure guest satisfaction.

You will handle transactions, upsell rooms when possible, manage reservations, and uphold brand standards. Experience with Opera or Protel is advantageous.