Guest Experience & Loyalty Concierge

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. in Singapore is seeking a Guest Services Executive to drive front desk operations and uphold brand standards across the guest journey.

You will welcome guests, assist with check-in/check-out, and guide visitors to local attractions while promoting hotel facilities. The role requires clear English communication and the ability to converse in a second language; a hospitality diploma and at least one year of customer service experience are preferred.

Qualifications

• Diploma in hospitality or related field.
• Minimum 1 year of relevant experience or in customer service.
• Excellent written and communication skills in English; ability to communicate in a second language.

Responsibilities

• Welcome guests and promote hotel facilities and in-house services.
• Assist guests with check-in and check-out procedures.
• Confirm payment modes and process pre-authorizations or deposits as required.
• Manage guest inquiries and provide timely, helpful responses.
• Process invoices at check-out and collect feedback on stay.

Skills

English proficiency

Second language communication

Education

Diploma in Hospitality

Job description

NEW PARK PROPERTY PTE. LTD. in Singapore is seeking a Guest Services Executive to drive front desk operations and uphold brand standards across the guest journey.

You will welcome guests, assist with check-in/check-out, and guide visitors to local attractions while promoting hotel facilities. The role requires clear English communication and the ability to converse in a second language; a hospitality diploma and at least one year of customer service experience are preferred.