Lead Concierge & Guest Experience Leader

IHG Hotels & Resorts; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Room and dining discounts

Exceptional training opportunities

Career development support

Job summary

InterContinental Singapore Robertson Quay is seeking a proactive Concierge/Front Office leader to elevate guest experiences and drive a high-performing Bell Services team. You will mentor staff, coordinate with multiple departments and ensure compliance with hotel standards in a dynamic, luxury environment.

You will manage staffing, train team members, and maintain a seamless lobby operation that reflects our brand’s service excellence and local expertise in Singapore.

Qualifications

• Minimum four years’ experience in an upscale hotel or equivalent environment in a Concierge or related guest services discipline, with at least one year in a leadership role.
• Fluent in English; additional languages are a strong advantage.
• Ideally a member of Les Clefs d’Or, demonstrating high standards and industry connections.

Responsibilities

• Lead the Concierge and Bell Services team, communicating daily priorities, service expectations and objectives.
• Supervise the team to ensure prompt service, professional attention and guest recognition.
• Own the lobby and front-of-house guest experience, ensuring staff have tools, training and insights for seamless service from arrival to departure.
• Manage day-to-day staffing needs, including scheduling and task assignments aligned with occupancy and VIP movements.
• Provide hands-on mentoring, coaching and timely feedback to develop team growth and performance.
• Educate all team members on compliance with local laws, health and safety, hotel policies and service standards.
• Collaborate with Front Office, Housekeeping, Restaurants, Kitchen, Sales and external partners to deliver a seamless guest experience.

Skills

Leadership

Customer service

Communication skills

Organizational skills

Time management

Problem solving

Team coaching

Multitasking

Microsoft Office

PMS software

Tools

PMS software

Reservation systems

Microsoft Office

Job description

InterContinental Singapore Robertson Quay is seeking a proactive Concierge/Front Office leader to elevate guest experiences and drive a high-performing Bell Services team. You will mentor staff, coordinate with multiple departments and ensure compliance with hotel standards in a dynamic, luxury environment.

You will manage staffing, train team members, and maintain a seamless lobby operation that reflects our brand’s service excellence and local expertise in Singapore.