Guest Experience Lead — Boutique Marriott Hotels

MURRAY PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Global Learning + Development access

2 nights yearly staycation in Garcha/7

Discounts on F&B and room rates (7,000

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group invites applications for an F&B service role at its Marriott-affiliated hotels in Singapore. You will ensure guests receive outstanding service across outlets including breakfast, lunch, dinner, and events.

You will help uphold brand standards, ambience, and staff presentation while maintaining high hygiene and safety levels. With 1–2 years of hospitality experience, you will participate in Marriott L&D programs and interact professionally with guests to foster lasting

Qualifications

• Must possess Professional Certificate/NITEC or equivalent.
• Proficient in spoken and written English.
• Minimum 1–2 years of relevant hospitality experience.

Responsibilities

• Provide exceptional food and beverage service across all outlets (breakfast, lunch, dinner, executive lounge, bar, events).
• Maintain ambience, brand standards, lighting, music, presentation and staff grooming.
• Complete Marriott Learning & Development and Lobster Ink training as required.
• Coordinate with culinary team to ensure seamless service operations.
• Engage with guests politely to enhance satisfaction and build relationships.
• Uphold sanitation, cleanliness and food hygiene per Singapore regulations and Marriott standards.
• Monitor quality, presentation and portion consistency of items served.
• Oversee inventory management, stock control and routine reporting.

Skills

Guest service

Communication

Diligent

Trustworthy

Education

NITEC / Professional Certificate

Job description

The Garcha Group invites applications for an F&B service role at its Marriott-affiliated hotels in Singapore. You will ensure guests receive outstanding service across outlets including breakfast, lunch, dinner, and events.

You will help uphold brand standards, ambience, and staff presentation while maintaining high hygiene and safety levels. With 1–2 years of hospitality experience, you will participate in Marriott L&D programs and interact professionally with guests to foster lasting