Guest Service Executive - F&B (Hotel)

MURRAY PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Global Learning + Development access

2 nights yearly staycation in Garcha/7

Discounts on F&B and room rates (7,000

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group invites applications for an F&B service role at its Marriott-affiliated hotels in Singapore. You will ensure guests receive outstanding service across outlets including breakfast, lunch, dinner, and events.

You will help uphold brand standards, ambience, and staff presentation while maintaining high hygiene and safety levels. With 1–2 years of hospitality experience, you will participate in Marriott L&D programs and interact professionally with guests to foster lasting

Qualifications

• Must possess Professional Certificate/NITEC or equivalent.
• Proficient in spoken and written English.
• Minimum 1–2 years of relevant hospitality experience.

Responsibilities

• Provide exceptional food and beverage service across all outlets (breakfast, lunch, dinner, executive lounge, bar, events).
• Maintain ambience, brand standards, lighting, music, presentation and staff grooming.
• Complete Marriott Learning & Development and Lobster Ink training as required.
• Coordinate with culinary team to ensure seamless service operations.
• Engage with guests politely to enhance satisfaction and build relationships.
• Uphold sanitation, cleanliness and food hygiene per Singapore regulations and Marriott standards.
• Monitor quality, presentation and portion consistency of items served.
• Oversee inventory management, stock control and routine reporting.

Skills

Guest service

Communication

Diligent

Trustworthy

Education

NITEC / Professional Certificate

Job description

An exciting opportunity has arrived at The Garcha Group - Marriott International, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Personally, and regularly ensure that guests receive exceptional food and beverage service across all outlets, including breakfast, lunch, dinner, executive lounge, bar, and events.
• Ensure all F&B outlets maintain the appropriate ambiance and brand standards, including lighting, music, presentation, employee grooming, uniforms, and service attitudes.
• Attend and complete all required Marriott Learning & Development (L&D) and Lobster Ink training programs to support continuous professional development.
• Maintain effective and professional communication with the culinary team to ensure seamless service operations.
• Engage with guests in a professional, courteous, and positive manner to enhance guest satisfaction and build lasting relationships.
• Maintain high standards of sanitation, cleanliness, and food hygiene in accordance with Singapore regulatory requirements and Marriott brand standards.
• Monitor the quality, presentation, and portion consistency of all food and beverage items served.
• Oversee inventory management, stock control, and routine reporting to ensure operational efficiency and cost effectiveness.
• Perform any other duties or tasks as assigned by management.

Other Requirements:

• Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field, along with a valid Singapore WSQ Food Safety Course Level 1 Certification.
• Proficient in spoken and written English to communicate effectively with guests and colleagues.
• Minimum 1-2 years of relevant working experience in the hospitality industry is highly preferred.
• Required skills: Hotel Guest Service Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.