Guest Experience Specialist – Boutique Hotels

MURRAY PTE. LTD.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Benefits offered by this job

Discounts on Marriott hotel benefits (

Global Learning + Development access

2 nights yearly staycation in Garcha/7

20% off F&B at Garcha Group venues

Job summary

The Garcha Group in Singapore is a boutique hotel group overseeing Maxwell Reserve, The Vagabond Club and The Serangoon House. We are seeking a role focused on delivering exceptional restaurant service and maintaining the brand ambience across our venues.

Responsibilities include ensuring top-tier service, coordinating with culinary teams, attending Marriott L&D trainings, and upholding sanitation and quality standards in line with Singapore Government and Marriott guidelines.

Responsibilities

• Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct "vibe" at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertain guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.
• Any other duties/tasks as requested by management.

Job description

The Garcha Group in Singapore is a boutique hotel group overseeing Maxwell Reserve, The Vagabond Club and The Serangoon House. We are seeking a role focused on delivering exceptional restaurant service and maintaining the brand ambience across our venues.

Responsibilities include ensuring top-tier service, coordinating with culinary teams, attending Marriott L&D trainings, and upholding sanitation and quality standards in line with Singapore Government and Marriott guidelines.