Front Office Supervisor — Lead Guest Experiences

IBIS; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Accor is seeking a Front Office Supervisor in Singapore to lead the daily operations at the Front Desk and support Receptionists throughout shifts. You will ensure guests are welcomed warmly, coordinate with housekeeping, and uphold high service standards.

The role requires strong leadership, 3 years of front-office experience, and familiarity with Opera PMS to manage guest arrivals, room allocations, and guest requests efficiently.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent.
• Minimum 3 years of relevant experience in a similar capacity.
• Leadership experience in a supervisory role is preferred.
• Service-focused personality with guest-first mindset.
• Experience with Opera or related PMS is required.
• Strong interpersonal and problem-solving abilities; leads by example.

Responsibilities

• Lead front desk team to ensure smooth daily operations.
• Review staffing roster at shift start for optimal deployment.
• Resolve operational issues with Guest Service Executive.
• Coordinate room allocations and manage VIP arrivals.
• Update Opera PMS and train others on its use.
• Promote Accor's loyalty programs to guests.

Education

Bachelor's Degree or Diploma in Hospitality Management or equivalent

Tools

Opera PMS

Job description

Accor is seeking a Front Office Supervisor in Singapore to lead the daily operations at the Front Desk and support Receptionists throughout shifts. You will ensure guests are welcomed warmly, coordinate with housekeeping, and uphold high service standards.

The role requires strong leadership, 3 years of front-office experience, and familiarity with Opera PMS to manage guest arrivals, room allocations, and guest requests efficiently.