Front Office Supervisor

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford in Singapore is seeking a Front Office Associate to deliver warm, efficient guest service at check-in/check-out, manage reservations, and provide a welcoming arrival experience.

You will coordinate service delivery, uphold hotel standards, assist VIP guests, handle guest inquiries, and work with a diverse team to drive guest satisfaction. A minimum of 2 years in front office, good English, and Opera system familiarity are required.

Qualifications

• 2+ years hotel front office experience
• Fluent reading/writing/speaking English
• GCE A-Level or equivalent
• Proficient with Windows/Internet Explorer/Word
• Knowledge of Front Office operations and related sub-systems
• Able to supervise and train others
• Team player with flexibility and good communication
• Detail-oriented and organized, able to work extended hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal communication skills

Responsibilities

• Assist guests with check-in and checkout, and other cashiering duties
• Define, coordinate and manage a service delivery system using resources, data and standards
• Maintain guest relation services in line with hotel standards and strategic plan
• Provide management presence by coaching staff and handling feedback
• Welcome guests on arrival, register them and issue room keys
• Assist guests during their stay and handle requests, feedback and directions
• Handle guests’ mails, messages and phone calls
• Upsell to higher rate categories and maximize room revenue for walk-ins
• Adhere to hotel and department policies at all times
• Maintain guest privacy and confidentiality
• Meet and assist VIP guests with rooming and special requests
• Participate in daily briefings and departmental meetings

Skills

Front Office Operations

Guest interaction

Teamwork

Detail-oriented

Work under pressure

Interpersonal communication

Positive attitude

Training and development

Multicultural awareness

Education

GCE A-Level or equivalent

Tools

Opera System

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Comply with hotel and department policies and procedures at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Meet, greet and provide rooming for VIP guests
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Attend daily briefings and relevant departmental meetings

Qualifications:

• Minimum 2 years hotel front office experience
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Minimum GCE "A" Level or equivalent
• Read, write, speak English fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical Knowledge in Front Office Operations
• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working extended hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal and communication skills