Front Office Team Lead: Guest Services & Operations

THE WESTIN SINGAPORE; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

The Westin Singapore is seeking a Front Office Supervisor to assist the Front Office Manager in administering front office functions, supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk, and ensuring an efficient check-in and check-out process.

You will work with managers to enhance guest satisfaction and maximize department performance, lead by example, mentor staff, and help maintain high standards of service and professional conduct across the front desk team.

Qualifications

• Experience in front office or guest services is preferred.
• Excellent communication and leadership abilities.
• Ability to supervise staff and manage day-to-day operations.

Responsibilities

• Assist Front Office Manager in administering front office functions.
• Supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Ensure efficient check-in and check-out processes.
• Maintain guest and employee satisfaction and support financial performance.

Skills

Interpersonal skills

Communication skills

Leadership

Team management

Customer service

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Westin Singapore is seeking a Front Office Supervisor to assist the Front Office Manager in administering front office functions, supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk, and ensuring an efficient check-in and check-out process.

You will work with managers to enhance guest satisfaction and maximize department performance, lead by example, mentor staff, and help maintain high standards of service and professional conduct across the front desk team.