Guest Experience Front Desk Specialist

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. in Singapore is seeking a guest-focused Front Office Associate to ensure smooth check-in/check-out and seamless guest experiences.

You will manage interactions, coordinate hotel operations, and collaborate with departments to uphold service standards. The ideal candidate has a diploma in Hospitality or related field, 1–2 years in customer service, and familiarity with PMS systems such as Opera or Fidelio.

Qualifications

• Diploma in Hospitality, Tourism, or Business Management preferred.
• 1–2 years of customer service or hospitality experience.
• WSQ certifications in Service Excellence or Hotel Operations advantageous.
• Strong communication and interpersonal skills.
• Ability to multitask in fast-paced environments.
• Customer-oriented mindset with effective problem-solving abilities.
• Proficiency in hotel PMS (e.g., Opera, Fidelio) and Microsoft Office.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Address guest inquiries, requests, and complaints in a professional manner.
• Handle reservations, room assignments, and billing efficiently.
• Maintain accurate records in property management systems (PMS).
• Uphold service standards and ensure compliance with hotel policies.
• Provide information on hotel services, facilities, and local attractions.
• Coordinate with housekeeping and other departments to meet guest needs.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Problem solving

Education

Diploma in Hospitality, Tourism, or Business Management

Tools

Opera PMS

Fidelio PMS

Microsoft Office

Job description

PERSOL SINGAPORE PTE. LTD. in Singapore is seeking a guest-focused Front Office Associate to ensure smooth check-in/check-out and seamless guest experiences.

You will manage interactions, coordinate hotel operations, and collaborate with departments to uphold service standards. The ideal candidate has a diploma in Hospitality or related field, 1–2 years in customer service, and familiarity with PMS systems such as Opera or Fidelio.