Luxury Front Desk Experience Specialist

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

ST. REGIS HOTEL SINGAPORE is seeking a Front Desk professional to support guest arrivals, departures and in‑house services at our Singapore property. You will handle check-ins, check-outs, room assignments, and coordinate with hotel departments to ensure a seamless guest experience.

The role requires attention to detail, strong communication, and the ability to respond to emergencies. You will also assist with rostering and administrative tasks to maintain smooth Front Office operations.

Responsibilities

• Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Inform staff when guests are waiting for an available room.
• File guest paperwork; operate telephone switchboard.
• Run daily reports, contingency lists, and credit card authorizations.
• Manage group arrivals and departures.
• Coordinate saleable rooms with Revenue, Sales and Front Desk teams.
• Know room types, availability, rates, group movements and guest history.
• Inform the Duty Manager immediately of emergencies or health and safety matters.
• Handle back office admin tasks like inventory control and ordering.
• Prepare rostering and other admin tasks for approval.

Job description

ST. REGIS HOTEL SINGAPORE is seeking a Front Desk professional to support guest arrivals, departures and in‑house services at our Singapore property. You will handle check-ins, check-outs, room assignments, and coordinate with hotel departments to ensure a seamless guest experience.

The role requires attention to detail, strong communication, and the ability to respond to emergencies. You will also assist with rostering and administrative tasks to maintain smooth Front Office operations.